1) Who we are (Data Controller)
The website and services are operated by CLINIC RESULT (“we”, “us”, “our”), acting as the Data Controller.
Address: Ataköy 7-8-9-10. Kısım, Nivo B 137, 34100 Bakırköy/İstanbul
Phone/WhatsApp: +905541771370
Email: info@clinicresult.net
2) Personal data we collect
2.1 Data you provide directly
- Contact details: name, surname, phone number, email, messaging apps (e.g., WhatsApp).
- Inquiry/booking details: requested procedure, messages, preferences, appointment information.
- Information you voluntarily share for medical evaluation (history, symptoms, lab results, etc.).
- Photos/videos (including before/after) if you upload them or consent to capture.
- Travel coordination data (if applicable): arrival/departure dates, hotel/transfer details; passport details only when necessary and upon request.
2.2 Data collected automatically
- Technical data: IP address, device type, browser, language, pages visited, timestamps, and referral source.
- Cookies and similar technologies (see Section 7).
3) Purposes of processing & legal bases
We may process personal data for the following purposes:
- to respond to your inquiries, provide information, and manage bookings;
- to provide consultations, diagnostics, treatment, and medical aftercare;
- to prepare and manage agreements, invoices, payments, refunds, and accounting records;
- to comply with legal obligations (including healthcare, tax, and regulatory requirements);
- to ensure security, prevent fraud, and protect our legal rights and those of patients;
- to send marketing communications and offers where permitted and/or based on your consent.
Legal bases may include: your explicit consent (where required), performance of a contract or pre-contractual steps, compliance with legal obligations, and our legitimate interests (where applicable).
4) Health data & before/after media
Health information is considered a special category of personal data. We process health data only when necessary for consultation, diagnosis, treatment, and management of healthcare services, and in accordance with applicable laws.
Publishing “before/after” photos, testimonials, case studies, or any content that could identify you is done only with your separate, specific consent and under agreed terms (platform, format, duration).
6) International data transfers
As we serve international patients and may use global IT services, your data may be stored or processed outside Türkiye.
Where required, we rely on appropriate safeguards and legal mechanisms and, when necessary, obtain your explicit consent.
8) Security
We implement reasonable technical and organizational measures to protect personal data, including access controls, data minimization, backups, and security monitoring to reduce the risk of unauthorized access or disclosure.
9) Data retention
We keep personal data only for as long as needed for the purposes described above, to comply with legal requirements, and to protect the rights of the clinic and patients.
Retention periods may vary depending on the type of data (inquiries, medical records, communications, financial documents). You may contact us to request more details.
10) Your rights
Depending on applicable law, you may have the right to:
- learn whether we process your personal data and request information about such processing;
- request correction of inaccurate or incomplete personal data;
- request deletion or destruction of personal data under legal conditions;
- object to certain processing activities where permitted;
- withdraw consent (where processing is based on consent), without affecting prior lawful processing;
- submit a request/complaint through the procedures provided by law.
To exercise your rights, contact us using the details below. We may request identity verification for security purposes.
11) Contact
If you have questions about this Privacy Policy or our data practices, please contact:
Email: info@clinicresult.net
Phone/WhatsApp: +905541771370
Address: Ataköy 7-8-9-10. Kısım, Nivo B 137, 34100 Bakırköy/İstanbul